At Neaturo Shop (Montana, USA), we offer free shipping within the United States with delivery typically taking 4 to 8 business days.

Please make sure your delivery information is accurate and complete. If any details are missing or incorrect, we may need to contact you for updates, which could delay your order. Once you receive your shipment confirmation email, delivery information cannot be changed or corrected. To avoid delays or the need for replacements or refunds, double-check your address before shipment.

Keep in mind that customs clearance may cause additional delays depending on your country’s regulations, and your local customs office might require extra documentation to process your package. Depending on your location, your order will be delivered by your local post office or a courier. If you’re not home when the delivery is attempted, the postal service will leave a notice card with instructions on how to collect your package.

After your order ships, you’ll receive an email with a tracking number and carrier information. Please allow 48 to 72 hours for tracking to become active.

It is your responsibility to be aware of any customs regulations and restrictions in your country. Neaturo Shop is not responsible for packages that are refused or delayed due to customs issues.

If you have any questions or need assistance, please contact us before taking further action.